Refund Policy
The short version
- The free plan is the trial. Use MileStone free, for as long as you like, before paying anything.
- Change of mind is the one thing we don't refund — Pro is delivered instantly and the free plan exists precisely so you can decide first. Everything else (a fault, a wrong description, a billing mistake, a legal right where you live) is refundable, and nothing in this policy limits your consumer guarantees.
- Subscriptions can be cancelled anytime — you keep access until the end of the period you've paid for.
- Your legal rights are never affected. If something is genuinely faulty or not as described, consumer law remedies apply in full.
- Billing mistake (duplicate charge, wrong tier)? Email us within 7 days — we'll fix it.
1. Try before you buy
MileStone's free plan is a real, permanent tier — 3 goals, 3 habits, 3 milestones per goal, with no account and no card required. It exists so you can run the entire product — create a goal, plan milestones, track habits, watch the pacing score — before spending a cent.
We ask that you evaluate MileStone on the free plan before upgrading. By purchasing a Pro licence, you confirm you've had a genuine opportunity to try the product first.
2. Change of mind
MileStone Pro is a digital software licence. Your licence key is delivered by email immediately after purchase, and every Pro feature unlocks the moment you activate it — the product is fully delivered at the point of sale and cannot be "returned".
Because of this, and because the free plan provides a full evaluation period beforehand, we do not offer refunds for change of mind — including deciding you no longer want the product, finding it cheaper elsewhere, buying the wrong tier by mistake and not telling us (see Billing errors — we will help), or simply not using it after purchase.
3. Subscriptions & cancellation
- Monthly ($9/month) and 3-month ($24 per 3 months) plans renew automatically until cancelled.
- You can cancel at any time — from Settings → Manage subscription in the App, from the receipt email Lemon Squeezy sends you (both open your Lemon Squeezy customer portal), or by emailing us.
- Cancelling stops future charges. You keep Pro access until the end of the period you've already paid for.
- We do not provide partial or pro-rata refunds for unused time within a billing period that has already started.
4. Lifetime purchases
The lifetime licence ($97) is a one-time payment for Pro for the lifetime of the product, including future updates — what that means, including our 30-day shutdown-notice commitment, is set out in the Terms. The change-of-mind position above applies to it in the same way as to a subscription, and your statutory rights and the billing-error exceptions below apply in full.
5. Billing errors
Mistakes on our side are always ours to fix. Contact us within 7 days of the charge if you experience:
- a duplicate charge for the same purchase,
- a charge for a tier you didn't select,
- a charge after you cancelled a subscription, or
- a licence key that was never delivered and we cannot re-send it.
Email info.codemilestone@gmail.com with your order number (it's in the Lemon Squeezy receipt). We investigate every report and resolve genuine errors promptly, including a refund where that's the right fix.
6. Your consumer rights
Australia. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. If MileStone Pro suffers a major failure, is faulty, or is not as described, you are entitled to the remedies the ACL provides — which can include a refund. Nothing in this policy excludes, restricts or modifies those rights.
European Union & United Kingdom. If you are an EU/UK consumer, you normally have a 14-day withdrawal right for online purchases. We honour it. For digital content, the law lets that right end early only if you expressly agreed at checkout to immediate delivery and acknowledged losing it; where that acknowledgement was not captured, you can withdraw within 14 days of purchase and receive a full refund. Statutory remedies for faulty digital content are unaffected either way.
Brazil. Consumers have a 7-day right of regret (direito de arrependimento) for online purchases under the Consumer Defence Code. We honour it.
Everywhere else. Where local consumer law grants you non-waivable rights, those rights apply and take precedence over this policy.
7. How payments & refunds are processed
All payments are processed by Lemon Squeezy (a merchant of record), so the charge on your statement comes from them. When a refund is issued — for a billing error or a consumer-law remedy — it is processed back through Lemon Squeezy to your original payment method. Lemon Squeezy says a refund can take up to 10 days to appear on your statement; that timing is theirs and your bank’s, not ours, and we cannot speed it up.
8. What happens after a refund
If a purchase is refunded or charged back, the associated licence key is deactivated automatically and the app returns to the free plan on its next open. Your goals, habits and progress data are never touched — they live only on your device, and the free plan keeps working with them (within free-plan limits).
9. Contact
Questions about a purchase, cancellation, or this policy:
CodeMilestone · Queensland, Australia
info.codemilestone@gmail.com
We aim to respond within 7 days.